Full capability stack

Powerful and complete
platform capabilities

From omnichannel routing to unified customer data and AI-powered execution, LingOtter provides the infrastructure required for modern customer service operations.

Core module 01

Omnichannel access
and routing engine

Connect major domestic and global channels through one layer and route every message to the right queue, workflow, AI agent, or human team.

Unified channel support Connect WeChat official accounts and mini programs, WhatsApp, Telegram Bot, Discord, email via SMTP and IMAP, web SDK, and mobile app SDK from one platform.
Three integration methods Use direct channel APIs, embeddable web components, or link generators for fast no-code deployment based on your technical needs.
Smart routing engine Route by channel, customer tag, region, or business rule, with seamless handoff logic between AI and human teams.
End-to-end traceability Track the complete path of each message from channel to routing to agent for diagnostics, auditing, and continuous optimization.

🌐 7+ major channels, global coverage, one control center

WeChat

Official accounts and mini programs for domestic private-traffic scenarios

WhatsApp

The leading global messaging channel for international customer engagement

Telegram

Bot API access for technical products, communities, and developer users

Discord

Support and operations for communities, gaming, and product ecosystems

Email

Two-way email service through SMTP and IMAP with enterprise-grade workflow support

Web SDK

Embed support into your website instantly with lightweight deployment

App SDK (iOS / Android)

Deliver native in-app support experiences with push notifications and full context retention

Core module 02
L
Lina Zhang
Merged from 3 channel identities
VIP
Linked identities
WeChat: openid_xm88xxx
WhatsApp: +86-138xxxx
Web: uid_9f3a2c
Behavior tags
High value Repeat buyer Active WeChat source Decision maker
24
Past sessions
3
Linked channels
97%
Satisfaction

Unified customer
data layer

Break down channel silos and merge fragmented identities into a complete customer view that supports better service and smarter decisions.

Customer identity resolution Automatically recognize and merge the same user across channels, preventing duplicate records and preserving accurate customer profiles.
Complete customer profiles Combine conversation history, channel behavior, purchase context, and labels into one clear view of each customer.
Cross-channel behavior tracking Track every interaction across touchpoints so teams understand acquisition source, conversion path, and engagement patterns.
Smart tagging and segmentation Tag customers automatically based on behavior and attributes to drive routing, automation, and targeted engagement.

🚫 No more information silos. One customer, one complete profile.

Core module 03

Unified conversation
engine

Manage every conversation in one workspace, preserve context across channels, and let AI and agents collaborate on consistent, high-quality service.

Cross-channel conversation management Whether a message comes from WeChat, WhatsApp, or your website, it lands in the same workspace so agents never need to switch systems.
Continuous conversations across channels Link conversations from the same customer automatically and retain full context so users do not need to repeat themselves.
Deep AI + agent collaboration Let AI resolve repetitive cases and give agents real-time reply suggestions and knowledge prompts when human support is required.
Smart assignment and transfers Allocate sessions using skills, workload, priority queues, and timeout alerts for more controlled service operations.
πŸ“¬ Conversation workspace
Online
Lily Yan Just now AI in progress
I want to understand enterprise features and pricing...
Mike Chen 3 min ago Pending
The integration seems to be failing for my setup
Sasha Cross-channel 8 min ago
Continuing from Telegram: need access to API docs
Queue: 12 Active: 8 Handled by AI: 78%
Platform foundation

More powerful platform capabilities

Enterprise-grade infrastructure to build customer operations that are secure, scalable, and reliable.

🧠

Knowledge base management

Import documents, FAQs, and URLs so AI can learn, answer, and improve continuously.

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Workflow automation

Design visual workflows for refunds, order lookups, scheduling, and other service operations without coding.

🎫

Ticketing system

Create and assign tickets automatically while tracking resolution workflows and SLA timing.

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Analytics and reporting

Compare channel performance, conversions, agent productivity, and AI handling rates from one dashboard.

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Open API

Use REST APIs and webhooks to integrate LingOtter with CRM, ERP, and third-party business systems.

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Enterprise security and compliance

Protect data in transit and at rest with granular permissions and compliance-ready controls.

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